Transparency First

Privacy Policy

At Book Your Counselling, your well-being and data security are our highest priorities. This policy outlines how we curate, protect, and handle your information with absolute integrity.

Last Updated: June 15, 2024

Book Your Counselling operates a trusted mentorship and counselling platform. We recognize that when you choose our services, you are trusting us with sensitive information.

This policy explains our commitment to maintaining the confidentiality of your personal and service-related data. We align our practices with recognized data protection principles so your journey toward professional growth and wellness stays supported and secure.

Information We Collect

Direct Identifiers

Data you provide during account creation:

  • Legal name and contact information
  • Professional background and credentials
  • Payment details via encrypted gateways

Service Usage Data

Information generated through interaction:

  • Session notes and preferences
  • Communication metadata
  • Technical logs and IP address

How We Use Your Data

01

Personalization of Mentorship

We process your professional aspirations and current challenges to match you with compatible mentors. This curation process is designed to improve the quality of your counselling sessions.

02

Service Excellence

De-identified usage patterns are analyzed to improve platform performance, develop new academic resources, and ensure the reliability of video-conferencing systems.

03

Legal Compliance

We use data to detect and prevent fraudulent transactions, manage our tax obligations, and comply with lawful judicial or regulatory requirements.

Data Security Protocols

Zero-Knowledge Encryption

Sensitive communications are encrypted in transit using TLS 1.3 and at rest with AES-256 standards. Your private notes remain accessible only to you and your mentor.

Strict Access Controls

Internal access to user databases is restricted on a need-to-know basis, protected by multi-factor authentication and continuous audit logging.

Proactive Monitoring

Our systems are subject to periodic security testing and real-time threat detection to prevent unauthorized data access.

Your Rights

Request data

Access & Portability

Request a machine-readable copy of all personal data we hold about you.

Rectification

Correct inaccurate or incomplete information in your profile settings.

Erasure (Right to be Forgotten)

Request permanent deletion of your account and associated records.

Objection to Processing

Opt out of specific data processing activities like behavioral analytics.